Interview by Sigrid Tornquist
What is the biggest ongoing cost for your company?
The cost of keeping employees is probably the largest cost to the company, so we tend to run a little bit leaner with employees and lay off seasonal workers during the slow months. Healthcare is a big part of the employee cost, and long ago, the employees opted for raises over healthcare.
What role do images—taking pictures of projects you’ve installed—play in your business?
We take pictures of every job we do for a couple of reasons: one is to document each unique installation, and the other is to evaluate how our processes are working and where we might be able to improve on them.