Customer service is king
Finders, keepers: long-term customer loyalty
Carl Pellegrini’s SeaCanvas: managed growth through quality, creativity and customer focus
Michele Quadri-Butterfield keeps Al’s Awning Shop up to date and focused on customers
Making custom projects work
Added value experiences keep the customers around
Brenda Hagerty and Porcupine Canvas: sales and customer-focused marketing
Success: customer-centric innovation
The business of yurts: round architecture
Understand your customers’ personalities for better sales
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