Finders, keepers: long-term customer loyalty
Surrounding the market—and finding (or creating) new ones
Riding the cluetrain
Brenda Hagerty and Porcupine Canvas: sales and customer-focused marketing
Selling shade, comfort, health and weather protection-in style
Success: customer-centric innovation
Driving business during the slow season: entertaining clients
Opening the door to architects
Beware the local radishes
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